Finnect Capital Private Limited ("Finnect Capital", "we", "us") is committed to fair conduct and the prompt, courteous resolution of every customer concern. This page explains who to contact, what to expect, and how to escalate if you are not satisfied.
1. What this covers
Please note our role: Finnect Capital is an authorized Direct Selling Agent (DSA) and referral partner, not a lender. This affects where a complaint should go:
- Concerns about Finnect Capital's service, advisor conduct, delays on our side, a data-related request, or how your enquiry was handled, should be raised with our Grievance Officer below.
- Concerns about the loan itself, sanction decision, interest rate, charges, EMI, foreclosure or statements, are decided and serviced by the lending Bank/NBFC. We will help you route such a complaint to the correct lender's nodal officer.
2. Designated Grievance Officer
For any complaint, data request or discrepancy, please contact:
Name: Mr. Kshitij Sisodiya
Designation: Grievance Redressal Officer
Finnect Capital Private Limited
Email:
kshitijsisodiya8@gmail.com
Phone:
+91 88304 23545 (Mon–Sat, 10:00 AM – 6:00 PM IST)
Address: 180, Siddhi Sadan, Tikekar Road, Dhantoli, Nagpur 440012
3. Escalation timeline
- Level 1: First contact Raise your concern with your Finnect Capital advisor or via the contact details above. We aim to acknowledge within 48 hours.
- Level 2: Grievance Officer If it is not resolved at first contact, it is escalated to our Grievance Redressal Officer, who will acknowledge within 3 working days and endeavour to resolve within 30 days of receipt.
- Level 3: The lender & RBI Ombudsman Where the complaint concerns the loan product and is not resolved by the Bank/NBFC within 30 days, or you are dissatisfied with the resolution; you may approach the Nodal / Principal Nodal Officer of the concerned Bank/NBFC, and thereafter the RBI Ombudsman under the Reserve Bank – Integrated Ombudsman Scheme, 2021.
RBI complaint portal:
https://cms.rbi.org.in
RBI contact centre: 14448
By post: Centralised Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017
4. What to include in your complaint
To help us resolve your concern quickly, please share your full name, registered mobile number, application or reference number (if any), a clear description of the issue, and any supporting documents.
5. Our commitment
Every grievance is handled fairly, transparently and without any adverse consequence to you for having raised it. We will keep you informed of the status and the final outcome of your complaint.